SHIPPING & RETURNS
Please note that we can only ship within the UK (temporarily).
In stock items are usually dispatched within 24 hours of placing your order. Larger items are usually dispatched within 48 hours.
Standard delivery is 48 hours from date of dispatch excluding weekends (so please allow 2-3 working days for delivery from date of purchase
All online orders are being shipped as normal and you are very welcome to collect in when picking up your dog (after boarding only).
If you need your order in a hurry, simply order by 2pm and select Express 1-2 day or Express next day delivery, and your order will be delivered the next (working) day to mainland UK addresses. Please note that there are additional costs for Saturday delivery so any orders placed after 2pm on Thursday can be sent to arrive on Saturday but premium charges apply
Standard delivery: 3-5 working days (from date of dispatch) £2.99 - £6.99
Express delivery (1-2 day service): Next working day £6.35 - £10.45
Working days are Monday - Friday, excluding Bank Holidays.
If by mistake your address details are entered incorrectly and shipped, please be aware that unfortunately we will have to charge for shipping again to resend your order.
In stock items are usually dispatched the following day if ordered by 2pm. Orders after 2pm or weekend orders will be dispatched the next working day. Larger or heavy orders may be dispatched the following day by courier, but will usually be on a next day service. Please note we do not ship part orders, so we will wait for your whole order to be in stock before dispatching.
If you are not happy with your product, let us know within 5 days of receipt. If you want to return your items we will be happy to refund or replace the item for you as long as the goods are in their original packaging and condition, with the invoice as proof of purchase within 14 days of receipt to:. Please contact us by email before returning any items on;
vivianswart@mutts-and-munchkins.co.uk and we will supply you with a return address.
Please note on non faulty items, we cannot refund for the postage paid for delivery from us to yourself or refund for the cost of returning the item to us and we will not be held liable for any loss or damage during return. Please ensure that goods are returned unused and in their original condition (including the packaging). If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.
Please make sure items are well packaged, as we cannot be held responsible for breakages on returned items also. And please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.
If you wish to cancel your order prior to dispatch, please email us. If you order has already been dispatched you will need to follow the procedure set out in the returns policy.
If an item you have received is damaged or defective please inform us within 3 days of delivery to arrange for a replacement to be sent where possible. We reserve the right to request that faulty items are returned to us before we issue an exchange or a refund Delivery charge and returned postage will only be refunded if the item is faulty.
Once we have agreed to replace or refund for any items this will be processed within 24 hours and the replacement received within our standard shipping times Refunds will depend on bank processing times.
We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow 5-15 days for a full refund from the date we receive the goods.
Please note that the cost of returning goods and the safe return of goods is your responsibility until the order is received by us, we therefore suggest you return items using a recorded delivery service.
THANK YOU FOR CHOOSING MUTT & MUNCHKINS
